Booking policies
How booking works
Appointments are scheduled through Acuity Scheduling on this website (Services page). Service names, lengths, prices, and availability are controlled in the Acuity account, not by a separate booking system on this site.
Cancellation and rescheduling
You can cancel or reschedule in Acuity (from your appointment confirmation) or by email or phone using the details on Contact. Any notice window, deposit, prepayment, or fee is the amount shown when you book in Acuity. Studio hours for in-person visits are Sunday 3–7 PM, Monday 4–9 PM, Wednesday 4–9 PM, and Friday 12–9 PM (America/New_York).
No-shows
If you miss an appointment without canceling, any no-show fee or rebooking rule is the one shown at checkout in Acuity.
Lateness and service changes
Late arrivals may mean a shortened service so the next client stays on time. If we need to adjust or stop a service for skin safety, we will explain that during your visit.
Appointment preparation
Studio guidance:
- Avoid excessive sun exposure, waxing, or strong exfoliating products for several days beforehand unless instructed otherwise.
- Makeup is fine. Skin is thoroughly cleansed before your facial.
- It is generally recommended to discontinue retinol and other strong active ingredients 3–5 days before most facials. Mention prescription skincare during consultation.
- After your facial, avoid excessive heat, heavy workouts, swimming, harsh exfoliants, and prolonged sun exposure for at least 24 hours unless otherwise instructed.
- Signature Peel Facial is offered to established clients only.
Privacy
How booking and contact data may be handled is described in the Privacy Policy.
Questions
Questions: Contact, email imprintesthetics@gmail.com, or use messaging inside Acuity when available.